Facilitator:
Esther Dyson
Host:
Matt Bross – Chief Technology Officer, BT Group
Panellists:
Jay Bregman – CTO & Co-Founder, eCourier;
Edward Iacobucci – President & CEO, DayJet;
Ken Lyon – Chairman, Sourceree
Event:
Live broadcast from New York
Date:
Monday, 11th December, 2006
Time:
11:00 EST
16:00 GMT
Duration:
1 hour
Overview
Here we explore the impact of the Internet on businesses' physical operations: How can it
help us manage real-world items such as oil-field operations, package delivery and aircraft
operations? To do so, we have assembled a stellar panel of real-world businessmen.
Each of them uses online, real-time information technology to get the best performance.
In each case, the goal is to make more use of assets. But first you have to know where
they are, in real-time, so that you can first allocate them, and then track them as they are being used.
eCourier delivers packages. That sounds like a mundane business, but by using real-time dispatching
and allowing its customers to enter their orders electronically, the company can offer better, more
reliable service at a lower cost. And because the company makes better use of its couriers'
time, it is able to attract a better quality of employee which means that the people who
actually interact most with the customers – the couriers – tend to give customers
a better impression of the company.
DayJet, still in start-up mode, will optimise its aircraft and crew use in order to operate
its very light jets extremely efficiently – which again will allow it to deliver better
service at lower cost. Its business model depends on its ability to build traffic density within
a local region, typically replacing automobile trips rather than traditional air travel.
What are the realities behind these achievements? Most such operations are managed in two phases:
First you plan, scheduling ahead to use resources efficiently. And then, quite frequently, you have
to adjust operating plans in real-time, whether it's weather, an accident, an unforeseen customer
request, a machine that breaks down or a failure by a supplier to meet a commitment. Ironically,
this means that a schedule or operating plan that is too tightly optimised can be counterproductive;
you need some slack in any system to leave room for real-time modifications.
Join us to consider how these approaches could apply to your business as well.
After you have watched this edition of BT Big Thinkers
join the discussion online
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Esther Dyson
Esther Dyson (born in Zurich, Switzerland) is a noted expert and philosopher
in the field of emerging digital technology. Esther specialises in analysing the
impact of emerging technologies and markets on the economy and society.
Esther brings a unique set of talents and experiences to her role as moderator
of this series. With a BA in economics at Harvard and five years' experience on Wall
Street, she is trained to recognize the power and the flaws in any business model.
With 23 years of experience writing the high-tech newsletter Release 1.0 and two
years as chairman of ICANN, the agency that sets policy for the Internet's domain
name system, she is completely at home with the new economy (and has investments
in many start-ups including Google to prove it).
Finally, as moderator of the PC Forum conference for 23 years, she is comfortable
engaging titans of industry with thought-provoking questions that generate new
insights both for the audience and for the titans themselves.
Matt Bross, Chief Technology Officer, BT Group
Matt Bross is Chief Technology Officer for BT Group. He joined the organisation in 2002 and is
responsible for technology strategy, vision and innovation across BT. He's passionate about harnessing
technology to help improve people's lives and enable organisations to become more successful.
Matt is well known as a visionary and an innovator in the media and telecommunications industries.
His role includes chairing the largest cross-BT transformation programme to deliver BT's 21st
Century Network – the enabling infrastructure of BT's future vision and customer experience.
Matt is also responsible for BT's Research and Venturing global laboratories that span the US,
Europe and Asia-Pacific and exploiting technology for the benefit of customers and shareholders.
Matt has had a long and distinguished career in communications and innovation. Prior to joining BT,
Matt served as senior vice president, of Emerging Markets, and as CTO for Williams Communications.
He joined WCG in March 1997 through its acquisition of Critical Technologies, a company he co-founded
in 1992. Critical Technologies focused on large scale, global telecommunications infrastructures
with an emphasis on the emerging Internet. Before Critical, Matt headed up global engineering
for MasterCard International.
Matt is married, has five children, and is proud to have one of the coolest jobs on the planet.
Jay Bregman, CTO & Co-Founder, eCourier
Jay Bregman is the Chief Technology Officer and co-founder of the UK-based company, eCourier.
His mission was to create the world's most technically advanced yet easy-to-use courier management system.
eCourier is the only courier company worldwide to employ an intelligent, automated dispatch
solution. Unlike traditional hub-and-spoke distributions systems, Jay pioneered the use of
a peer-to-peer courier network that has revolutionised the way the company serves both its
couriers and clients.
It has developed an advanced web-based tracking system for its couriers, alongside an easy-to-use
booking engine that has driven over 90% of its business through ecourier.co.uk
and an auto-allocation engine which automatically dispatches incoming customer requests to the most
appropriate courier without human intervention.
Recognition for the success of eCourier's innovative approach has been widespread. The company
won several high-level industry and computing awards, including the 2006 winner of the Mobile
Initiative of the Year at the Cnet Networks UK Technology awards, The Most Innovative Use of
IT 2006 from the Information Age Effective IT Awards, as well as eleven other prestigious awards
since it began trading in 2004.
Jay's passion for technology was stirred at the Berkman Center for Internet & Society at
Harvard Law School, where he co-authored a study which was used to advise ICANN on its first
member election. Jay holds a B.A. in Philosophy from Dartmouth College and an MSc in Media
and Communications Regulation & Policy from the London School of Economics.
Edward Iacobucci, President & CEO, DayJet
Edward Iacobucci is President and Chief Executive Officer of DayJet. He founded the company in 2002 with
the aim of bringing affordable and accessible "Per-Seat, On-Demand" jet travel to many more people and
organisations.
A prominent high-tech entrepreneur and system software expert, Ed's technology vision is matched
by his management and leadership skills. In 1998, Ed was recognised as the top entrepreneur in
the world with the prestigious CNN, USA Today and Ernst & Young "International Entrepreneur
of the Year" award.
Ed's interest in aviation led him to found DayJet. As he explained, "DayJet travel is about
flexibility, convenience and control. But most of all, it's about time. Our vision is to create
a personalised air transportation network that responds to your needs and makes direct, on-demand
regional transportation an affordable reality."
Ed began his career at IBM where he was a key part of Big Blue's entry into the commercial
software business. Ed led the joint IBM-Microsoft design team that launched the modern era
of multi-tasking personal computing operating systems.
In 1989, Ed left IBM to co-found a new company to explore and implement his vision of server-based
computing, Citrix Systems, Inc. (Nasdaq: CTXS), where he led the company through all of its market
and product development phases as served as chairman through to 2000.
Ed serves on the board of directors of the SCO Group (Nasdaq: SCOX) and is a graduate of the
Georgia Institute of Technology.
Ken Lyon, Chairman, Sourceree
Ken Lyon is Chairman & Founder of Sourceree. The phrase "supply chain" is a misnomer,
since it's really a supply network, with a complex web of vendors, clients, and competitors all
interconnected in complex and swiftly changing ways. Sourceree has provided solutions for High Tech,
Aerospace and Logistics companies, as well as Government agencies in the US and elsewhere.
Ken has been working at the intersection of information technology and physical logistics processes since
the late seventies. He has been directly involved in many of the pivotal events that have helped shape
the use of computer based communications within the industry.
He was with United Parcel Service for nine years. The last five years as
Information Services Director and then Vice President for International
Information Services with the UPS Logistics Group. Ken was part of a small
team responsible for creating and developing the business internationally, as
an innovative, non-asset based, global logistics business, re-engineering supply
chains through the application of technology and advanced operational processes.
Ken frequently acts as an advisor to commercial organizations and the investment banking community.
He is also member of government forums and institutes focused on the impact of technology on supply chain strategies.
Ken has been a frequent speaker at conferences and international trade and transportation
conventions around the world over the past 15 years. With numerous papers, advisory councils
and real-live logistics systems to his credit, Lyon has been identified as "a unique
resource in the electronic management of the physical world". Of course, it's in his blood:
He grew up in London close to the River Thames and the dock.