BT's Big Thinkers series

Real-world. Real-time. Can the web deliver?

Facilitator:
Esther Dyson

Host:
Matt Bross – Chief Technology Officer, BT Group

Panellists:
Jay Bregman – CTO & Co-Founder, eCourier;
Edward Iacobucci – President & CEO, DayJet;
Ken Lyon – Chairman, Sourceree

Event:
Live broadcast from New York

Date:
Monday, 11th December, 2006

Time:
11:00 EST
16:00 GMT

Duration:
1 hour

Overview

Here we explore the impact of the Internet on businesses' physical operations: How can it help us manage real-world items such as oil-field operations, package delivery and aircraft operations? To do so, we have assembled a stellar panel of real-world businessmen.

Each of them uses online, real-time information technology to get the best performance. In each case, the goal is to make more use of assets. But first you have to know where they are, in real-time, so that you can first allocate them, and then track them as they are being used.

eCourier delivers packages. That sounds like a mundane business, but by using real-time dispatching and allowing its customers to enter their orders electronically, the company can offer better, more reliable service at a lower cost. And because the company makes better use of its couriers' time, it is able to attract a better quality of employee which means that the people who actually interact most with the customers – the couriers – tend to give customers a better impression of the company.

DayJet, still in start-up mode, will optimise its aircraft and crew use in order to operate its very light jets extremely efficiently – which again will allow it to deliver better service at lower cost. Its business model depends on its ability to build traffic density within a local region, typically replacing automobile trips rather than traditional air travel.

What are the realities behind these achievements? Most such operations are managed in two phases: First you plan, scheduling ahead to use resources efficiently. And then, quite frequently, you have to adjust operating plans in real-time, whether it's weather, an accident, an unforeseen customer request, a machine that breaks down or a failure by a supplier to meet a commitment. Ironically, this means that a schedule or operating plan that is too tightly optimised can be counterproductive; you need some slack in any system to leave room for real-time modifications.

Join us to consider how these approaches could apply to your business as well.

After you have watched this edition of BT Big Thinkers join the discussion online [Click here]

Facilitator
Esther Dyson

Esther Dyson

Esther Dyson (born in Zurich, Switzerland) is a noted expert and philosopher in the field of emerging digital technology. Esther specialises in analysing the impact of emerging technologies and markets on the economy and society.

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Host
Matt Bross

Matt Bross, Chief Technology Officer, BT Group

Matt Bross is Chief Technology Officer for BT Group. He joined the organisation in 2002 and is responsible for technology strategy, vision and innovation across BT. He's passionate about harnessing technology to help improve people's lives and enable organisations to become more successful.

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Panellists
Jay Bregman

Jay Bregman, CTO & Co-Founder, eCourier

Jay Bregman is the Chief Technology Officer and co-founder of the UK-based company, eCourier. His mission was to create the world's most technically advanced yet easy-to-use courier management system.

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Edward Iacobucci

Edward Iacobucci, President & CEO, DayJet

Edward Iacobucci is President and Chief Executive Officer of DayJet. He founded the company in 2002 with the aim of bringing affordable and accessible "Per-Seat, On-Demand" jet travel to many more people and organisations.

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Ken Lyon

Ken Lyon, Chairman, Sourceree

Ken Lyon is Chairman & Founder of Sourceree. The phrase "supply chain" is a misnomer, since it's really a supply network, with a complex web of vendors, clients, and competitors all interconnected in complex and swiftly changing ways. Sourceree has provided solutions for High Tech, Aerospace and Logistics companies, as well as Government agencies in the US and elsewhere.

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